Course Description

What does it take to become an efficient waiter? Why is the impression made by the waiter's service crucial to building the reputation of your restaurant or hotel business? This insightful course will take you through the basic etiquette of restaurant waiters before diving deep into table setting rules, professionalism and meeting the customers' expectations when they come to your restaurant.

The course then goes into restaurant up-selling as a strategy for businesses to boost their profits. Various sales strategies are explored to increase revenues and create a friendly relationship with your guests. In addition, learn how to use the practical technique of up-selling; this ensures that sales look more like customer service. The methods can be subtle enough to avoid annoying the customer.

Finally, a transparent way of presenting and settling restaurant bills helps you create goodwill with the guest, followed by the proactive use of feedback to improve their experience. From the initial greeting to the final stages of service, this advanced course guides each stage of the process. If you are looking to upgrade your understanding of this service-focused skill in the hospitality industry, enrol now and start this course today.

What you'll learn in this course?

• Food and Beverage

• Hospitality