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Introduction to Customer Service Excellence
The fundamental duties of a customer service worker (CSW) are to answer customer questions and resolve problems. Success often depends on how well the...
Organizational Behavior and Management
Let's start with the basics: what is an organization? It is a collection of individuals gathered in an ever-changing environment in order to achieve a...
Overview of Macroeconomics
This course begins with an extensive discussion of two key economic aspects - supply and demand - and shows how supply curves and schedules fluctuate...
Macroeconomics: Growth and Inflation
This course begins with the various techniques used by economists to define and compute the unemployment rate using economic variables such as the tot...
Small Business Management
This free online diploma in small business management provides you with the skills needed for business planning, workforce building, marketing strateg...
Small Business: Marketing Strategy
This course is designed to deliver informative lessons on essential topics in marketing strategy. Two common questions often asked about marketing are...
Small Business: The Business Plan
This free online course will introduce you to business and management plan development, as well as other relevant aspects of business management for s...
Small Business: Building the Right Team
‘Small Business: Building the Right Team’ provides well-structured and researched lessons on team building and management, group dynamics, workforce r...
Beginning English as a Second Language
This free course has been designed to provide learners with an understanding of the fundamentals of the English language. It begins with lessons on th...
Introduction to Financial Accounting
This course covers the essentials of financial accounting and suits anyone interested in finding out how money works. We outline the industry’s basic...
Accounting for Inventory
Many businesses have to buy merchandise for their end-users (or customers) to conduct their daily activities. There are a number of ways to account fo...
The Accounting Cycle and Financial Statements
This course covers the most important parts of financial accounting; it is for everyone who wants to take their accountancy skills to the next level,...